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Hotel Management

Who is a Hotel Manager? 

A Hotel Manager is a person who manages operations of a hotel. The job responsibilities and duties are not limited to the operation of a hotel, hotel rooms, rooms and suites, guest rooms or suites but also includes business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions.

What Does A Hotel Manager Do?

  • You need to make sure employees are happy because they are just as important as the guests. It is evident to guests if they check into a hotel with unfortunate staff.

  • You spend time supervising staff and making sure everything is ready for guests to check-in.

  • You will also need to consider that everyone has different preferences and preferences.

  • Manage the work of congressional staff at a specific facility.

  • Provide support for employees by checking rooms, covering tables or doing laundry.

  • Arrange telephone answering services.

  • Deliver mail and packages.

  • Answer questions about locations for eating and entertainment.

  • Meet with clients to schedule and plan events, banquets, receptions, and other functions.

  • In large hotels, each function is performed by individual managers. The general director or resident manager handles general management.

  • Managers in smaller hotels take over the basic functions and departments with the help of young professionals.

  • Hotel managers ensure that all hotel operations follow hygiene, health and safety regulations.

  • The General Manager oversees other managers and all operations at the accommodation facility.

Who is eligible for Hotel Management?

You need to pass the 12th board examinations in any stream post which there are entrance tests such as HCHMCT, AIMA UGAT, AIHMCT WAT, etc.

What are the skills required?

Effective hotel managers know all the basics for the smooth operation of the hotel property. They play a key role in efficient hotel management and thus need many skills.

  • Operations Management

  • Customer Service

  • Team Management

  • People Management

  • Accounting

  • Excellent communication skills

  • Knowledge of more than one language is a plus

How To Become A Hotel Manager in India?

Following are the ways and methods for you to become a hotel manager. 

  • If you start from the bottom, you can climb the ladder to the success of hotel management.

  • You should take the time to familiarize yourself with each job or department. Your hotel will only be more successful if you manage it after that.

  • Recognizing hard work will always be helpful when it comes to empathy in a team that you will lead later.

  • You might start as a receptionist at a company hotel. You may get promoted to the reception manager. In a few months, you may become the operational manager.

  • Goa resorts often seem larger than life. But, they are all managed by a qualified and professional hotel manager. Hotel managers at these luxury resorts have to wear many hats to perform their daily tasks. You must be able to create a leisure environment characterized by hospitality. You should also create a dynamic work environment for employees.

  • Hotel managers must understand and meet the needs of clients and employees. Good leadership and management motivate and manage hotel staff and resolve conflicts. The best managers focus on sales and marketing, accounting, computer systems, and administration.

  • To become a professional Hotel Manager, you need to complete an undergraduate or Diploma course in Hotel Management by taking the National Council for Hotel Management Joint Entrance Examination (NCHM JEE). Minimum Eligibility is 10+2.

Top Institutes offering Hotel Management course in India

  • Institute of Hotel Management, Catering and Nutrition (IHM), Pusa

  • Institute of Hotel Management, Mumbai

  • Institute Of Hotel Management, Bangalore 

  • Institute Of Hotel Management, Hyderabad

Popular colleges offering Hotel management course in India

  • Pacific Institute of Technology, Udaipur

  • Guru Gobind Singh Indraprastha University, New Delhi

  • Apeejay Institute Of Hospitality, Navi Mumbai

  • K.L.E. Society’s S. Nijalingappa College, Bengaluru

  • Sheila Raheja Institute Of Hotel Management, Mumbai

How much does a Hotel Manager earn in India?

Some of the most sought after jobs in the hotel management may need some degree to get away from the crowd. Many universities offer courses such as hotel management, marketing, management, catering and more. The best way to find out what type of gradation your hotel values most is simply to ask.

  • Average Salary of a Hotel Manager in India is Rs 409,634/yr

  • The average salary of a Hotel Manager with less than 1 year of experience is Rs 353,293/yr

  • The average salary of a Hotel Manager with 1-4 years of experience is Rs 353,898/yr

  • And with 10-19 years of experience, a Communications Manager in India makes Rs 774,194/yr

What are the growth and future prospects for a Hotel Manager in India?

  • Large hotels also employ department managers to oversee the various departments and functions of the hotel.

  • Accommodation providers and independent hotels also employ hotel managers.

  • After getting considerable experience as a Hotel Manager in India, you can also try your luck in foreign countries

  • After an Undergrad degree, the further option of MBA and PhD through NET/JRF remains open. You can also choose an academic career

  • In case, sufficient funding is available, you can also start your own venture depending on the size of the investment capital.

What are the books and study material available?

  • NTA (NCHMCT-JEE) Hotel Management Entrance Exam Guide

  • NCHMCT-JEE: National Council for Hotel Management and Catering Technology Joint Entrance Exam (Previous Years Papers)

  • Guide for Hotel Management 2020

  • Hotel Management, NCHMCT-JEE National Council for Hotel Management and Catering Technology Joint Entrance Exam (Popular Master Guide)

  • Study Notes Materials Hotel Management Entrance Exam Quant+ LR +DI + Eng Model Solved Papers

Some Interesting Facts

The market size of the hotel industry in India is estimated at 22 Billion USD in 2019 and is expected to grow at 8.6% till 2025. The share of the organized sector is expected to increase from 32% in 2019 to 37% in 2025.