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Business Process Manager

Who is a Process Manager?

  • A process manager, also known as a business process manager evaluates and makes enhancements to business processes of an organization.

  • They make sure to maximize the efficiency of an organization’s business operations, as well as implement changes and create improvements as and when required.

What does a Process Manager do?

  • Typically, the job of a process manager is to evaluate, execute, design, monitor, control, and measure the various processes in a business.

  • These managers also work for making sure that the outcomes of the various business processes are in sync with the strategic goals of an organization.

  • A process manager works in collaboration with all the departments of a company so that a business process can be improved.

  • He/she focuses on the complete business process from start to end, introducing various innovations within a process, which can influence outcomes, increase profitability, and assist their organization to meet their business goals and objectives.

Eligibility (All streams)

Minimum undergrad in any stream (preferably in business or professional course). In the case of postgraduate, an MBA will help you get high salary jobs.

What are the skills required?

An employer typically needs the help of a process manager to have a college degree, as well as, management experience. At times, process managers get their designation through promotion. Some of the key skills required for becoming good process managers are as follows:

  • The organization, effective communication, and analytical skills are the most important skills required for process management

  • They should be problem-solvers and detail-oriented, as well as have leadership quality, time management, and critical thinking skills

  • Should be able to work in teams and individually

  • Should be aware of different stages of project manage

  • Should be able to work with professionals from different backgrounds

  • Should be proficient in quality control concepts

  • Show innovations to improve the business processes

  • Train staff and coordinate with teams

  • Monitor internal controls in place and make recommendations from time to time

  • Decrease process errors, save costs and improve processes

  • Aware of different business processes in different types of industries

Top colleges offering courses on Process Management in India

Usually, the undergraduate degrees required in the field are management, business administration, industrial technology, and industrial engineering. Some of the top colleges/institutes offering degree in process management in India are as follows:

  • Association of Business Process Management Professionals

  • BP Trends

  • Object Management Group BPM Certifications

  • BPM Institute

  • BPM Essentials

  • Association for Information and Image Managements

  • BP Group

  • Workflow Management Coalitions

What are the scope and growth opportunities for a process manager in India?

Process managers have tremendous scopes in a variety of ecosystems and organizations. They can work as Business Process Management Consultants, auditors, BPMS Administrator, BPM Pre-Sales, BPM Process Analysts. Here are some of the areas they can look for employment:

  • BPOs

  • IT industry

  • Telecommunications

  • Dth Industry

  • Consumer durable

  • Manufacturing

How much does a Process Manager make?

On average, a process manager in India earns on average Rs 791,009/yr in India.

  • Less than 1-year experience Rs 523,810/yr

  • 1-4 years of experience Rs 753,571/yr

  • 5-9 years of experience Rs 819,773/yr

  • 10-19 years of experience Rs 1,047,945/yr

Source: Payscale

What are the Books and study material available?

You can refer these books for studying process management:

  • BPM CBOK Version 4.0: Guide to the Business Process Management Common Body of Knowledge-By Tony Benedict, Mathias Kirchmer, Marc Scarsig, Pater Frantz, Raju Saxena, Dan Morris, and Jack Hilty

  • Business Process Management: Practical Guidelines to Successful Implementations-By John Jeston

  • The Ultimate Guide to Business Process Management: Everything You Need to Know and How to Apply it to Your Organization-By Theodore Panagacos

  • Fundamentals of Business Process Management-By Marlon Dumas, Marcello La Rosa, Jan Mendling, and Hajo A. Reijers

  • The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability-By Susan Page

  • Successful Business Process Management: What You Need to Know to Get Results-By Paula Berman

Major recruiters

Some of the top recruiters of process managers in India are as follows:

  • Wipro BPO.

  • Serco Global Services.

  • .Aegis Limited.

  • Infosys BPO

  • WNS Global Services

  • Hinduja Global Solution

  • IBM

  • Firstsource Solutions

  • EXL Service.

Interesting facts

The three top BPOs in India at present are Hinduja Global Solution, Tata Consultancy Services Ltd, and Genpact India Private Limited. An interesting thing to note here is that business processes are not constant.

They keep changing although many people are not familiar with it. For instance, the products keep changing, there are changes in market approaches, changes in the approved list of suppliers, competition, business strategies, as well as, regulations.